Armadillo is a UK-based company specializing in power supply services. They were facing operational challenges related to data management, customer service, and process efficiency within their power supply initiative.

Armadillo sought to revolutionize its customer experience by centralizing critical functions.

1. Lack of a unified platform: Customers and businesses required a centralized system for managing payments, tariffs, and property information. 2. Inefficient data management: Tracking property details and billing status was cumbersome for operators and support teams. 3. Manual processes: Support teams struggled to efficiently handle customer inquiries due to time-consuming manual tasks. 4. Resource Disparity: Significant differences in resource utilization between the two countries involved.

THE CHALLENGE

To develop a centralized platform that streamlines operations, enhances customer experience, and improves data management for Armadillo's power supply initiative.

To address these challenges, a comprehensive stakeholder workshop was conducted to gain a deep understanding of Armadillo's business objectives and operational processes. Extensive research and analysis were undertaken to thoroughly grasp the project requirements. A mind mapping exercise was employed to capture all project facets, followed by iterative refinements to solidify the project direction.

Understanding the Business and Defining the Scope

To address Armadillo's multifaceted challenges, we engineered a comprehensive, modular platform. A customer-centric module was developed, prioritizing intuitive navigation and real-time payment visibility. Concurrently, a robust business-to-business module was constructed to optimize administrative workflows and enhance operational efficiency. A cornerstone of our approach was the creation of low-fidelity prototypes, which served as a visual springboard, accelerating project momentum. By iteratively refining these prototypes based on stakeholder feedback, we aligned the solution with Armadillo's evolving needs.

Powering Transformation: A Modular Platform for Armadillo

A standout achievement was the development of a fully customizable white-label application. Overcoming significant technical hurdles, our design team crafted a solution that empowers business portal users to effortlessly modify logos and color schemes, reflecting their unique brand identity. This dynamic application, comprising over 200 screens, was meticulously designed through a process involving mind mapping, visual direction, and the creation of detailed high-fidelity wireframes and visual screens. This collaborative and iterative development process was instrumental in delivering a solution that not only met but exceeded Armadillo's expectations.

Laying the Visual Foundation: Low-Fidelity to High-Fidelity Wireframing

Designing the user interface (UI) began with a solid foundation established through detailed wireframing. The wireframes provided a clear roadmap for the visual design, allowing us to meticulously select UI components that would prioritize both user clarity and efficient dispute resolution.

Building the User Interface

Our winning solution? We successfully visualized the data in a clean and efficient manner, enabling business operators to easily scan for important information. By combining intuitive customer self-service with efficient backend management, we empowered both customers and businesses.

1. Centralized platform development: We consolidated disparate systems into a unified platform, improving data accessibility and operational efficiency. 2. Enhanced customer experience: Our customer-centric module provided a seamless interface, increasing customer satisfaction and loyalty. 3. Innovative white-label solution: The customizable white-label application enabled rapid market expansion and strengthened brand identity for Armadillo.

Accomplishments

Reimagining Power with Armadillo's Data-Driven Solutions.

ImmoSpice is a Swiss property management platform that offers comprehensive solutions to optimize daily operations and seamlessly transform manual tasks into efficient digital processes.

1. Lack of cohesive platform : Property management businesses struggled with managing multiple management tools effectively. This fragmentation led to inefficiencies, errors, and delays. 2. Insufficient service: businesses struggled to provide timely support for tenants, property managers, clients, and people in property management ecosystem leading to dissatisfaction and lost opportunities. 3. Tedious Manual process: repetitive administrative task like User Management, Mandate Management, Accounting Management, Contacts, Agreements were slowing down operations, reducing productivity. 4. Inefficient Resource Utilization: Without a tailored solution, property management businesses struggled to effectively allocate and manage resources including facility managers, and craftsmen's. 5. Complicated Application Management: The stakeholders had a clear vision for their business requirements but lacked the expertise to translate them into software, while also struggling with the complexity and cost of managing outdated systems.

To streamline operations and enhance service through digitalizing manual and repetitive tasks, providing seamless solutions that increase productivity and foster business growth.

Goals

We developed a centralized property management platform that enhanced real estate domain. By automating workflows and consolidating manual tasks from multiple tools into one comprehensive SaaS application, we provided an efficient and user-friendly solution tailored to the specific needs of our stakeholders.

Our Winning Solution.

1. In order to gain a complete understanding of the problem, we conducted in-depth stakeholder interviews, gathering essential insights to understand their challenges and specific needs. 2. This information enabled us to conceptualize through brainstorming and design sprints helped us to simultaneously aligning stakeholders with design decisions.

Translating Business Goals into Defined Project Requirements

After securing approval, we meticulously developed low-fidelity prototypes for key modules, focusing on core functionality and user flows. Aligning stakeholders and developers was a complex task, but our dedicated effort ensured that the vision became clear and actionable, laying the foundation for smooth execution and collaboration.

Crafting Iterative Prototypes and Peer Testing

Frontify is a cloud-based brand management platform for creators and collaborators of brands that enables users to centralize any brand asset in one place.

After meticulously developing the mind map, we presented a clear visual direction with , highlighting the chosen color palettes and typography, along with the rationale behind these choices.

Outlining Visual Identity and Ensuring Design Consistency

1. Empowering Stakeholder Visions: We were able to successfully conceptualize the business objectives into an automated workflow resulting in a functional and user friendly application. 2. Unified Real Estate Management: Developed a centralized platform that streamlines property management, enhancing operational efficiency and data accessibility. 3. Workflow Automation Excellence: Implemented automation of repetitive tasks, significantly reducing manual effort and boosting overall productivity. 4. Optimized Resource Management: We implemented a tailored solution that allowed businesses to efficiently allocate and manage resources such as facility managers and contractors, resulting in better resource utilization and increased productivity.

A complete solution for Property Management

Your challenges become our creative playground

Our Works

Explore Coco Grid's portfolio of design and development projects, showcasing expertise in crafting impactful digital experiences across industries.

MORE CASE STUDY LIKE THIS

User Experience (UX) is all about ensuring that every interaction with our product or service is seamless, intuitive, and enjoyable. Our goal is to make sure users' needs and preferences are met, from visuals to functionality, accessibility, and overall satisfaction.

We focus on creating experiences that people love.

USER EXPERIENCE

We plan and conduct user interviews and surveys with the target audience to gather insights, led by skilled researchers who facilitate one-on-one interviews in an open environment.

User Interviews and Surveys

We conduct usability testing by observing users interact with prototypes to evaluate navigation, identify issues, and gather user feedback.

Usability Testing

We analyze competitors to help clients understand their market position, exploring their offerings, UIs, and strategies to uncover strengths and weaknesses.

Competitor Analysis

We conduct contextual inquiry by observing users in their everyday environments to capture real-life interactions and uncover detailed insights.

Contextual Enquiry

How we do it

In user research, we focus on analyzing users' needs, actions, preferences, motivations, and challenges.

Crafting Seamless Experiences, Empowering Connections.

User Research

In our UX design process, user research is key. We dive into the needs, behaviors, and preferences of our user to gather insights that shape our design decisions and enhance the user experience.

Crafting better user experiences through understanding.

USER RESEARCH IS MAINLY ABOUT

By doing this, we gather insights on user behavior and maintain an impartial perspective through our broad expertise in various research methods. This helps us use our resources wisely and get things done quicker, which means we can offer you cost-friendly solutions

Gain insights, align offerings, ensure growth with our services.

WHY IS IT IMPORTANT YOUR BUSINESS? 

We start with simple sketches, then refine them into detailed wireframes with design elements. Our team iteratively improves them based on your feedback to align with your vision.

Low & Hi-fidelity Wireframes

This is an interactive representation of the product, which allows you to navigate through different screens and experience the flow.

Click-Through Prototypes

During usability testing, real users interact with the prototype, providing valuable insights on its effectiveness, usability, and areas for improvement.

Ux design is the holistic approach of using a product, service, or system, focusing on ease and satisfaction.

UX Design

We strive to make experiences more accessible and delightful by enhancing the functionality and feel of our products that are enjoyable, and perfectly tailored to meet your needs.

Creating user-friendly products tailored to your needs.

UX DESIGN IS MAINLY ABOUT

UX design enables visualizing products pre-development, refining vision, saving costs, and accelerating development. It optimizes layout and flow, ensuring user satisfaction by addressing needs and delivering exceptional experiences.

Streamlined design process that helps bring your ideas to life.

This involves gathering stakeholder insights, user opinions, conducts usability testing, analyzes competitors, and uses analytics for decision-making and improvement.

Research

We create user personas to personalize representation, empathy maps to analyze user emotions collaboratively, and journey maps to understand experiences and interactions.

Analysis

We ensures alignment with objectives and user-centricity, addresses heuristic violations for consistency, assesses functionality for user interactions, and conducts an accessibility audit for inclusivity and compliance.

Evaluation

We gather insights through user interviews, analyze data for informed decisions, and assess design effectiveness to ensure alignment with goals and user expectations.

Report

We suggest improvements or actions to enhance the user experience based on identified issues or opportunities.

Recommendation

Conducting a thorough evaluation and assessment of a product to ensure it meets usability standards and user expectations.

UX Audit

We assess how effectively the design supports user goals and needs. We also evaluate how well it meets user expectations.

Evaluating the overall user experience of websites, apps, or products

Conducting UX Audits involves

By evaluating the effectiveness and accessibility of a digital product, it highlights areas for optimization, ensuring alignment with user needs and boosting competitiveness.

Optimize performance, resolve issues, boost engagement, & conversions.

We put a lot of thought into how things look—whether it's the design of our products, the layout of our website, or the vibe of our spaces. From choosing the perfect colors and fonts to crafting an overall aesthetic that speaks to who we are, we're dedicated to creating an experience that really resonates.

At our core, we're all about the visual experience.

VISUAL DESIGN

We define the purpose, tailoring it to our users, industry, and objectives to ensure effective outcomes.

Understanding Objectives

We dive into your brand image, tone, business goals, and build the foundation for motion design.

Comprehensive Design Brief

We create scripts and storyboards tailored to your needs and desired narrative, streamlining our motion design process.

Story boarding & Scripting

We work closely with you to define animation style, transitions, timing, and music, ensuring they match your brand’s tone and needs.

Critical Design Elements

We gather input from stakeholders to refine our motion design ideas, creating a final, polished product through collaboration.

Iterative Feedback

Implementing real-time input-oriented movements to enhance the quality of interactions within a product.

Motion Design

It is a dynamic way to effectively communicate ideas, elevate user experiences, and infuse an additional layer of engagement into various media forms.

Creating visual content that moves

Motion design involves

It helps boost brand awareness, simplify messaging, and add excitement to your content, making it more captivating and effective.

To stir emotions, create engaging content, and drive conversions.

We craft the visual identity, including colors and typography, and overall look and feel, to match your brand.

Visual Directions

We create clear design guidelines and components to maintain consistency and functionality across all products.

Style Guides & UI Kits

We ensure a seamless user experience across all devices, by applying adaptive and responsive design principles.

Adaptive & Responsive Design

We create subtle animations and transitions at our agency to assist, reassure, and delight users, enhancing their overall experience.

Micro-Interactions

We develop clickable models to test and refine design flow and user interactions for a seamless user experience.

Interactive Prototypes

We work closely with real users to find any flaws in the interface and make improvements based on their feedback.

Designing products that are aesthetically pleasing, functional, intuitive, user-friendly, and enjoyable to use, while also meeting user expectations.

User Interface Design

We prioritize usability, interactivity, and aesthetics, shaping users' perceptions and interactions to enhance satisfaction and overall experience.

Crafting interfaces with focus on style and User Experience.

UI design is mainly about

Clear guidelines ensure a smooth transition to development, promoting brand consistency. Choosing our UI design services means attracting new customers, boosting retention, and achieving higher satisfaction.

We focus on user engagement and enhancing conversion via UI.

We work with you to define your brand essence and core identity, customizing the process for your success.

Essence & Core Identity

We understand your target audience and position your brand uniquely to meet their needs.

Brand Positioning

We promise to consistently deliver benefits and experiences that you can depend on, forming the cornerstone of your brand's trust and loyalty.

Brand Promise

We craft your brand's identity with a unique name, personality, communication style, and visual design for recognition and impact.

Brand Identity

A strategic process to help your brand establish a consistent identity and presence across different platforms.

Branding

This unified brand presence ensures consistency across all platforms and interactions, fostering trust and recognition among users

Crafting brand identities with logos, taglines, and visual design.

Branding is mainly about

Branding not only creates an identity for your business but also separates you from your competitors, generates new customers, and boosts advertising and marketing efforts. Ultimately, it increases business value and ensures memorable recognition.

It helps connect with customers on a deeper level

We collaborate with you to set clear branding goals,tailoring the branding process effectively to meet your goals and ensure success.

Define the Purpose

We evaluate current typography, colors, and UI components to identify any inconsistencies or areas for improvement.

Analysis of Existing Design Elements

We define typography, color palette, and brand assets meticulously to maintain consistency and reflect the unique personality of your brand.

Establish Brand Identity

We gather reusable elements such as buttons, forms, cards, and icons, ensuring they harmonize seamlessly with your brand's visual identity.

UI Component Compilation

We create comprehensive documentation outlining usage guidelines, including spacing, alignment, and interaction behaviors, serving as a definitive reference for designers and developers.

Guidelines Documentation

A design system is a collection of reusable components and guidelines that ensure consistency in design across products or platforms.

Design System

Design System enables efficient design and development, ensuring a unified and scalable design across projects. Providing a collection of elements and guidelines for consistent visual and functional aspects of a digital product.

Providing elements and guidelines for design consistency.

A design System is mainly about

This streamlines the design process and saves time for designers and developers. It enhances user experience and reinforces brand identity by ensuring that design decisions align with established guidelines and best practices.

A design system ensures consistency with standardized design

From websites to apps and enterprise solutions, we've got you covered. With expertise in both front-end and back-end development, we ensure seamless integration and top performance across all platforms.

We're all about turning designs into digital magic.

DEVELOPMENT

UI development involves transforming designers' UI mockups into functioning interfaces through coding, creating interactive experiences.

UI Development

Mobile app development is the process of creating software applications designed specifically to run on smartphones and tablets.

Mobile Application

Web application development is the process of creating software applications that run on web browsers.

Web Application

Frequently asked question

User Experience, Visual Desiging and Development Service

Services

Coco Grid provides comprehensive UX services, including UX design, UX audits, and full-scale development across various industries.