You launch a new onboarding flow. Everything seems smooth. You test it a few times, the UI looks clean… Then complaints trickle in. Users drop off halfway, your support team starts fielding “I can’t find this” tickets, and the team wonders, “What went wrong?” Minor usability issues have a way of hiding in plain sight. And when they add up, they become UX debt: small gaps in usability, accessibility, and consistency that quietly hurt your product’s performance.

UI/UX debt is like design debt’s twin; it’s the slow build-up of friction points that make tasks harder than they should be. Extra clicks here, unclear messaging there, missing focus states… Each one seems small until they tank conversions or drive users away. Research backs this up: 88% of users are less likely to return after a bad experience. In e-commerce alone, fixing usability issues during checkout can increase conversions by up to 35%.

1. Users often abandon tasks when flows feel confusing or unclear, leaving them frustrated and less likely to return. 2. Conversion rates can dip quietly in the background, with potential revenue lost before teams even notice the pattern. 3. Support loads tend to spike when people struggle to complete basic tasks on their own, forcing them to reach out for help 4. Accessibility gaps not only risk compliance issues but also alienate users who feel excluded from the experience. The truth? These issues aren’t always obvious on the surface, they often stay hidden until you take the time to properly audit the experience.

1. Look for the Red Flags : Signs like drop-offs in critical flows such as signup or checkout, low engagement with new features, and a rise in usability complaints or support tickets often point to deeper UX issues. 2. Define the Audit Scope: A thorough UX audit examines navigation and flows to ensure the journey is logical and friction-free, evaluates heuristics against proven principles, checks accessibility for WCAG compliance (including contrast and keyboard navigation), and reviews content clarity so labels and messages guide rather than confuse.

3. Collect the Right Evidence : The audit process includes screen-by-screen walkthroughs, heuristic reviews, and aligning findings with analytics such as drop-off rates and time on task. 4. Prioritize and Act: Group fixes by impact and effort, translate them into a clear and actionable roadmap, and measure progress through improved task success and reduced error rates. 5. Make It Routine: UX audits aren’t one-and-done. Schedule them quarterly or before major releases, just like a health check for your product.

When you catch UI/UX issues before they scale, you save money, time, and user trust. Think of a UX audit as a wellness check, not dramatic, but essential. If you can’t remember your last audit, that hesitation speaks volumes: IT'S TIME.

When Was Your Last Design Audit? If You Have to Think, It's Time

You are busy with investor calls, stand-ups, and product sprints, and the last thing in your mind is ‘UX.’ But then your users drop off. You wonder why your product is not clicking the way you want. Despite your heartfelt efforts, your product's growth stalls, leaving you feeling stuck. Customers sign up. Then slip away. You solve one problem, only to chase the next “must-have” feature, still wondering why traction is weak. These frustrations are real, and here’s what no one tells you: when your product isn’t easy to use, people give up or choose a competitor without you even knowing.

It turns out you’re not alone. Research shows that poor product user experience is a real killer. One study found 17% of startups fail due to a “poor product.” In plain terms, clunky UX often hides behind that number. Even worse, 14% of startups fail because they ignored customer feedback. In other words, if you skip user input and launch in a bubble, you’re headed for trouble. “UX should be your top priority on your MVP when you design the wireframe.” Nearly 45% of companies don’t do any user testing at all. Most blame “no time” or “no budget” for not doing UX research. Translation : Most startups and SMBs are winging it when it comes to UX, then wonder why sign-ups fall off or churn rates stay stubbornly high. These cold facts hit hard, but they make one thing clear: neglecting UX and feedback early is a sure path to product failure, poor onboarding, and wasted effort. The good news is that none of this is unfixable.

1. Talk to users: Interview or survey a few real or potential customers to uncover what confuses them and why they might drop off. You can do this informally (e.g., ask 5–10 users), but agencies typically formalize it with research workshops, personas and journey maps. 2. Sketch solutions: Quickly sketch or wireframe your ideas to visualize key screens and flows. This lets you spot confusing layouts before you code. A founder can draw basic mock-ups or use free tools, while agencies will turn these into polished wireframes and clickable prototypes. 3. Test quickly: Put the prototype in users’ hands to see where they struggle. Even a simple test with 5 people finds approx. 85% of usability problems. You might run basic usability checks yourself, whereas agencies often conduct formal testing sessions or A/B tests to validate and refine the design.

4. Iterate: Refine the design based on feedback until the product flow is smooth and intuitive. Each iteration should reduce confusion and frustration. Both founders and agencies repeat this cycle, though pros often use structured design sprints or review rounds to polish the UX. 5. Build & measure: Once the design is set, hand it to developers to build and then track real user behavior (drop-off points, feature use, satisfaction). Agencies typically deliver detailed design specs or style guides, so engineers implement the UX correctly. After launch, keep an eye on analytics (user retention, onboarding completion, etc.) and iterate further as needed.

“Investing in UX early isn’t just about avoiding pain; it brings real rewards.“

1. Higher retention: A smooth experience keeps users coming back. For example, 74% of visitors say they’ll return to a site with great mobile UX. By contrast, one study found 88% of users won’t come back after a bad experience. Better onboarding and intuitive flows mean more users stick around. 2. More referrals: Happy users become advocates. Each satisfied customer can bring a few new sign-ups just by word-of-mouth. Good UX gives people something to brag about, and that’s free marketing. 3. Less dev rework: Catching UX issues early saves your dev team countless hours. Instead of ripping apart code months later, you’ll have already ironed out major kinks. This means faster releases, fewer hotfixes, and a happier engineering team. 4. Faster growth: Companies that make UX a priority grow faster. One analysis found businesses implementing top design practices grow about 2× faster than their peers. That’s because every confusing step you fix converts into more engaged users, revenue, and momentum. In short, good UX supercharges retention, referrals, and productivity, while sidestepping costly rewrites. It lets your product speak for itself and your users tell others about it.

Good UX is non-negotiable for the current generation of apps and websites.It's not about the idea; it's about the execution and User Experience plays a majority role in that execution. You can have two apps or websites built on the same concept, but the one with the better UX will undoubtedly win the users' attention. Want your customer to stay? or Want to give them the best experience when they visit your site? Or simply want them to understand what you offer without confusion? Then it's time to start caring about your product’s UX... EARLY.

Why Founders Should Care About UX Early

Did you know that companies using AI in design report a 37% increase in efficiency and a 20% boost in customer satisfaction. In today’s competitive market, staying ahead requires embracing groundbreaking technologies like Artificial Intelligence (AI). This powerful tool is transforming business design strategies, unlocking unprecedented growth opportunities. However, ignoring AI could mean falling behind your competition and missing out on these advantages.

In this blog, we’ll delve into how AI can drive business growth through design and why integrating AI into your design process is crucial for staying competitive. We’ll also explore how leveraging existing AI tools can help businesses achieve faster, smarter, and more effective design solutions.

1. Personalize User Journeys: AI deciphers intricate user patterns to tailor experiences that feel uniquely crafted for everyone, boosting engagement and customer loyalty. 2. Empower Designers with Smart Tools: AI doesn't just automate; it enhances the creative process by offering intelligent suggestions, making design workflows more dynamic and inspired. 3. Uncover Hidden Market Opportunities: AI analyses data patterns to identify new trends and untapped market opportunities, enabling businesses to lead rather than follow. 4. Enhance Strategic Foresight: AI's predictive analytics give businesses the edge in anticipating future consumer desires and staying ahead of industry curves, turning insights into proactive strategies.

Ignoring AI in design can slow down innovation, increase costs, and reduce user engagement. Companies that fail to adopt AI risk missing out on emerging trends and falling behind competitors who leverage AI for efficiency and personalization. 1. Falling Behind the Innovation Curve: Companies using AI can innovate faster and offer modern, personalized services. Without AI, keeping up with such advancements becomes difficult.

2. Missing Emerging Trends: AI is excellent at spotting shifts in user preferences and market trends. Without it, businesses risk overlooking key opportunities that could boost growth. 3. Higher Operational Costs: Traditional design processes can take more time and resources. AI streamlines these workflows, cutting down on both time and expenses, and letting the team focus on more important tasks. 4. Lower User Engagement: Today’s users expect personalized experiences. Using AI helps meet these expectations, keeping engagement high and fostering loyalty.

Generative AI plays a crucial role in our design process, helping us brainstorm ideas, streamline workflows, and enhance efficiency. By leveraging these tools, we ensure faster, smarter, and more innovative design solutions. 1. Figma with AI Plugins: Figma offers various AI-powered plugins that can automate repetitive tasks, suggest design improvements, and generate layouts, making the design process faster and more efficient. 2. Adobe Sensei: Adobe Sensei is integrated into Adobe's Creative Cloud and Experience Cloud, providing AI-driven features like auto-tagging images, font recognition, and layout suggestions to enhance creativity and speed up workflows. 3. Image Generation Tools: Tools like Leonardo AI, Open Art, Adobe Firefly, and Microsoft Designer AI are transforming the design process. These tools enable designers to quickly create high-quality visuals. They save time by automating image generation, provide inspiration for creative projects, and ensure efficiency with intuitive features for customizing outputs. 4. Uizard: Uizard is an AI tool that transforms hand-drawn sketches into digital designs, helping UX designers quickly prototype and test their ideas. 5. Generative AI Tools: Generative AI tools like Microsoft Copilot, ChatGPT, and Gemini are transforming workflows by streamlining brainstorming, gathering requirements, consolidating action items, and writing minutes of meetings [VP2] (MOM). These tools save time, foster collaboration, and ensure efficiency across various stages of design and development.

AI-driven design solutions are no longer optional but essential for businesses aiming to stay competitive. By integrating AI into your design process, you can unlock new levels of efficiency, creativity, and customer satisfaction. Our advanced AI-driven solutions are designed to help your business harness the full potential of AI in design, propelling you to the forefront of your industry. Embrace AI today and transform your design strategy to stay ahead in the game. We utilize the best AI tools and platforms to deliver faster, smarter, and more efficient design solutions tailored to your business needs.

Boost Your Business Growth with AI-Driven UI UX Design Solutions

Every journey either starts with a good memory or is the pathway to something more adventurous. Coco Grid is one of our dreams come true, where we are more drawn towards better creations.

DQ isn’t just a design meetup but was an idea pitched by Mr. Aravinth Sivasamboo, CEO of Bix Bytes Solutions, the parent company of Coco Grid. The event helped our UI/UX community to create a better network by providing a platform to bring out creativity and make it memorable. The DQ event was packed with industry leaders, like-minded designers, and inspiring voices. We gathered 25 attendees at the first event and exceeded 100 attendees in the second.

The first Design Quest (DQ) 2023 took place on March 11, at Ocean Pearl Mangalore. Design leaders like Jeevan Lazarus, a UX Designer, working as a Product Designer at a startup, dispersed his knowledge on the power of emotion in design. Pradeep Bhat provided a better view of design systems. Sheshachal Joshi Product designer at the same startup, focuses on creating exceptional user experiences. He offered his expertise in mastering the basics of UX/UI design, while Sridara A, Lead UX/UI designer at Media Shark, conducted an insightful design concepts workshop. Rashmi Prabhu and Maniraj Putharan from Coco Grid shared their expertise on the topics of design thinking mindset and UX maturity.

After the success of DQ 2023, Coco Grid hosted Design Quest 2024 on February 24, at MITE (Mangalore Institute of Technology and Engineering) College. The aim was to make it even bigger and attract more participants. Organizing this event was no easy feat, but our Coco Grid team excelled in every aspect. We showcased our expertise in branding, social media, and event management, delivering a memorable experience. Our branding team incorporated local patterns, creating a captivating brand identity. We developed a user-friendly website for registrations, garnering over 100+ sign-ups. Our social media campaigns reached 4,000+ people, and our dedicated website, <a href='https://www.thedezignquest.com' target='_blank'>thedezignquest</a> was a key promotional tool. Coco Grid's meticulous planning and collaboration with speakers and the venue team ensured a seamless event that attendees will cherish.

The occasion included keynote speeches, interactive sessions, and short talks from external speakers such as Pramod Sinha from Sand Cup Design Studio, our main speaker who engaged the audience with a talk on ‘Design Outlook and Approach’. Followed by Punit Chawla, founder of Design Wings, who conducted an interactive session on 'When a Designer Builds a Business from Scratch - How A.I., Design Thinking & Tech Helps'. And Pradeep Bhat, CEO of Akruthi Design Studio took an interactive session on “Data Visualization and User Experience”.

Naveen Ferrao, head of Coco Grid, opened the event with an inspiring address that set a positive tone. Our Coco Grid speakers, Sanith Suvarna, Shashikant Kapikad, Rashmi Prabhu, and Maniraj Puthran, shared their valuable insights on a range of topics, including why digital transformation fails, AI in UI/UX design, What’s a problem, and Design Psychology with the Neuroscience of Awesome UX. Following Punit’s engaging session, Vinola Pinto and Kiran Kumar shared their expertise on the topic impact of bias in UX design and the Need for speed in design. To cap off the day, Naveen Ferrao moderated a panel discussion featuring Pramod, Punit, Pradeep, and Kiran Shetty (Head of AIOTRIX). The panelists explored the future of UI/UX, delving into concepts beyond screens and buttons. This discussion was a highlight of the event, generating significant interest from the audience. Attendees praised the event for its impact and the opportunity to network with design leaders and peers.

We are honored to have this day as this happened because of our Managing Director, Miss Asha, and CEO, Mr. Aravinth Sivasamboo. Moreover, even though they couldn’t be with us at the events, we thank them for giving us a great opportunity to increase awareness about the design community.

Coco Grid is committed to fostering the growth of the design community through ongoing events, workshops, and seminars. The success of this event has reinforced our dedication to creating a thriving design ecosystem through workshops, seminars, and future iterations of Design Quest. As part of our dedication to design excellence and community collaboration, we are also featured on DesignRush, a respected directory for top UI/UX Design agencies. This recognition brightly showcases our dedication to creating enjoyable and intuitive digital experiences for everyone!

DesignQuest 2K24 in Mangalore was exhilarating, connecting with industry leaders and fellow designers, brimming with insights, gratitude to Coco Grid team. Eagerly awaiting future editions! - Joel Kaleb Dias, UI UX Designer

I had the pleasure of attending a captivating UX/UI designers meetup organized by Coco Grid, and it was truly inspiring. The event brought together designers from different backgrounds and industries, creating a vibrant atmosphere of learning and collaboration. Insightful talks, valuable connections and energizing experience! - Deepak Kundar, Lead - Design Practice

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Working with Coco Grid Design Agency has been great for Armadillo. Their user-centric design approach led to an intuitive interface and impactful design that enhanced our user experience. The collaborative process ensured that our business goals were aligned, and their innovative solutions improved engagement with our app. We’re very pleased with the results and look forward to future collaborations Coco Grid Design Agency.

Armadillo is a UK-based company specializing in power supply services. They were facing operational challenges related to data management, customer service, and process efficiency within their power supply initiative.

Armadillo sought to revolutionize its customer experience by centralizing critical functions.

1. Lack of a unified platform: Customers and businesses required a centralized system for managing payments, tariffs, and property information. 2. Inefficient data management: Tracking property details and billing status was cumbersome for operators and support teams. 3. Manual processes: Support teams struggled to efficiently handle customer inquiries due to time-consuming manual tasks. 4. Resource Disparity: Significant differences in resource utilization between the two countries involved.

THE CHALLENGE

To develop a centralized platform that streamlines operations, enhances customer experience, and improves data management for Armadillo's power supply initiative.

To address these challenges, a comprehensive stakeholder workshop was conducted to gain a deep understanding of Armadillo's business objectives and operational processes. Extensive research and analysis were undertaken to thoroughly grasp the project requirements. A mind mapping exercise was employed to capture all project facets, followed by iterative refinements to solidify the project direction.

Understanding the Business and Defining the Scope

To address Armadillo's multifaceted challenges, we engineered a comprehensive, modular platform. A customer-centric module was developed, prioritizing intuitive navigation and real-time payment visibility. Concurrently, a robust business-to-business module was constructed to optimize administrative workflows and enhance operational efficiency. A cornerstone of our approach was the creation of low-fidelity prototypes, which served as a visual springboard, accelerating project momentum. By iteratively refining these prototypes based on stakeholder feedback, we aligned the solution with Armadillo's evolving needs.

Powering Transformation: A Modular Platform for Armadillo

A standout achievement was the development of a fully customizable white-label application. Overcoming significant technical hurdles, our design team crafted a solution that empowers business portal users to effortlessly modify logos and color schemes, reflecting their unique brand identity. This dynamic application, comprising over 200 screens, was meticulously designed through a process involving mind mapping, visual direction, and the creation of detailed high-fidelity wireframes and visual screens. This collaborative and iterative development process was instrumental in delivering a solution that not only met but exceeded Armadillo's expectations.

Laying the Visual Foundation: Low-Fidelity to High-Fidelity Wireframing

Designing the user interface (UI) began with a solid foundation established through detailed wireframing. The wireframes provided a clear roadmap for the visual design, allowing us to meticulously select UI components that would prioritize both user clarity and efficient dispute resolution.

Building the User Interface

Our winning solution? We successfully visualized the data in a clean and efficient manner, enabling business operators to easily scan for important information. By combining intuitive customer self-service with efficient backend management, we empowered both customers and businesses.

1. Centralized platform development: We consolidated disparate systems into a unified platform, improving data accessibility and operational efficiency. 2. Enhanced customer experience: Our customer-centric module provided a seamless interface, increasing customer satisfaction and loyalty. 3. Innovative white-label solution: The customizable white-label application enabled rapid market expansion and strengthened brand identity for Armadillo.

Accomplishments

Reimagining Power with Armadillo's Data-Driven Solutions.

ImmoSpice is a Swiss property management platform that offers comprehensive solutions to optimize daily operations and seamlessly transform manual tasks into efficient digital processes.

1. Lack of cohesive platform : Property management businesses struggled with managing multiple management tools effectively. This fragmentation led to inefficiencies, errors, and delays. 2. Insufficient service: businesses struggled to provide timely support for tenants, property managers, clients, and people in property management ecosystem leading to dissatisfaction and lost opportunities. 3. Tedious Manual process: repetitive administrative task like User Management, Mandate Management, Accounting Management, Contacts, Agreements were slowing down operations, reducing productivity. 4. Inefficient Resource Utilization: Without a tailored solution, property management businesses struggled to effectively allocate and manage resources including facility managers, and craftsmen's. 5. Complicated Application Management: The stakeholders had a clear vision for their business requirements but lacked the expertise to translate them into software, while also struggling with the complexity and cost of managing outdated systems.

To streamline operations and enhance service through digitalizing manual and repetitive tasks, providing seamless solutions that increase productivity and foster business growth.

Goals

We developed a centralized property management platform that enhanced real estate domain. By automating workflows and consolidating manual tasks from multiple tools into one comprehensive SaaS application, we provided an efficient and user-friendly solution tailored to the specific needs of our stakeholders.

Our Winning Solution.

1. In order to gain a complete understanding of the problem, we conducted in-depth stakeholder interviews, gathering essential insights to understand their challenges and specific needs. 2. This information enabled us to conceptualize through brainstorming and design sprints helped us to simultaneously aligning stakeholders with design decisions.

Translating Business Goals into Defined Project Requirements

After securing approval, we meticulously developed low-fidelity prototypes for key modules, focusing on core functionality and user flows. Aligning stakeholders and developers was a complex task, but our dedicated effort ensured that the vision became clear and actionable, laying the foundation for smooth execution and collaboration.

Crafting Iterative Prototypes and Peer Testing

Frontify is a cloud-based brand management platform for creators and collaborators of brands that enables users to centralize any brand asset in one place.

After meticulously developing the mind map, we presented a clear visual direction with , highlighting the chosen color palettes and typography, along with the rationale behind these choices.

Outlining Visual Identity and Ensuring Design Consistency

1. Empowering Stakeholder Visions: We were able to successfully conceptualize the business objectives into an automated workflow resulting in a functional and user friendly application. 2. Unified Real Estate Management: Developed a centralized platform that streamlines property management, enhancing operational efficiency and data accessibility. 3. Workflow Automation Excellence: Implemented automation of repetitive tasks, significantly reducing manual effort and boosting overall productivity. 4. Optimized Resource Management: We implemented a tailored solution that allowed businesses to efficiently allocate and manage resources such as facility managers and contractors, resulting in better resource utilization and increased productivity.

A complete solution for Property Management

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When Was Your Last Design Audit? If You Have to Think, It's Time

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